TripAdvisor accuser blasts site for allegedly deleting posts about rape, crimes

TripAdvisor accuser blasts site for allegedly deleting posts about rape, crimes

In line with this recent concern and increased awareness, TripAdvisor has added a feature on its site that will notify users of major health and safety concerns - including whether a hotel or resort has been the location of a reported sexual assault.

Tripadvisor will issue the badge when it believes there is a current health, safety or discrimination issue relevant to travellers, as reported on by either our traveller community or by news media. "Accordingly, you may wish to perform additional research for information about this property when making your travel plans".

All three resorts are high-ranking in popularity with TripAdvisor members.

Decisions to add or remove a badge will be made by an employee committee, he said. "However, if the issues persist we may extend the duration of the badge", he said.

Three resorts in the Playa del Carmen region of Mexico have already received the badges: the Grand Velas Riviera Maya, the Iberostar Paraiso Maya, and the Iberostar Paraiso Lindo. A badge is used to identify a listing that may be violating posting guidelines; for instance, by putting up fake reviews.

Kristie Love from Dallas said she was raped by an Iberostar security guard in 2010, but staff refused to call in authorities.

At least two other women reported being assaulted at the same resort after Love's TripAdvisor warning had been removed.

TripAdvisor, which takes up to 15 percent commission on booking, says that it changed its family-friendly forum policy three years ago and had apologized to Love. Jamie Valeri, who also said she was raped in the resort complex five years later, pointed out that if the website didn't delete Love's review, she might not have gone there at all.

Love has insisted she was not apologised to personally.

TripAdvisor has made it easier for its users to see if safety concerns have been stated about hotels they research.

"These badges are meant to be informative, not punitive", he continued.

TripAdvisor has been the subject of widespread criticism this week for removing reviews that detailed serious assault claims by tourists visiting Mexico after a lengthy investigation that began in July by the Milwaukee Journal Sentinel.

The company has since vowed to clarify why certain reviews are rejected.

"There's potentially going to be more as we continue to vet properties that come up in the news", Hoyt said. A search engine is available on TripAdvisor for customers to search a page's reviews, but keywords such as "rape" and "sexual assault" yield no results. TripAdvisor replaced the comments with a generic explanation that the posts were "inappropriate" and "off-topic".